[ LOGISTICS TELEMETRY // 004 ]
SHIPPING & RETURNS
DOMESTIC US PRODUCTION & GLOBAL EXPEDITION TIERS — REAL-TIME DISPATCH
US DOMESTIC PRODUCTION & DISPATCH SPEEDS
Every Alienwear piece is manufactured on demand and departs our US fulfillment facilities within 24 business hours. Courier tracking telemetry is transmitted automatically the moment shipping labels are generated.
- US Standard Delivery: 5–9 business days. Free on orders over $75 (otherwise flat $6.95 nationwide).
- US Express Courier: 3–5 business days, flat $14.95 with priority routing.
- International Expedition: 7–16 business days door-to-door tracked. Free on orders over $150 (otherwise from $12.95).
RETURNS & EXCHANGES PROTOCOL
You enjoy a 30-day window from receipt to return or exchange any unworn, unwashed piece with tags attached.
- Size exchanges ship 100% free — we cover outbound delivery of your replacement size.
- Refund credits are remitted to original payment accounts within 5 business days of inspection.
- Damaged or misprinted pieces are replaced instantly without requiring return transit.
TRANSIT DELAYS & LOST SHIPMENTS
If carrier telemetry indicates stalled tracking for 10 or more business days, contact support@alienwear.co immediately. We will initiate carrier trace investigations or reprint and expedite a fresh piece at zero charge.