REFUND & EXCHANGE POLICY
30-DAY ASSURANCE WINDOW // REPRINT GUARANTEE // ZERO RISK PROTOCOL
30-DAY SATISFACTION WINDOW
Return and exchange requests are honored up to 30 days from confirmed parcel delivery. Pieces must remain unworn, unwashed, free of foreign scents or alterations, and accompanied by original branded tags and protective packaging.
DEFECTIVE OR INCORRECT PIECES // 100% COVERED
If your piece arrives with manufacturing damage, screen-print imperfections, or discrepancies from your specified order, simply transmit photo telemetry to support@alienwear.co. We will mill, finish and rush a brand-new replacement at zero cost to you — no return shipping required.
HOW REFUNDS ARE PROCESSED
- Transmit Request: Email support@alienwear.co with your order confirmation number and return details.
- Return Authorization: Our team provides return routing telemetry and shipping coordinates within 24 hours.
- Inspection & Credit: Upon return verification, your refund is credited to the original payment channel within 5 business days.
NON-REFUNDABLE EXCEPTIONS & DISPUTES
Items submitted past the 30-day window, pieces exhibiting signs of wear or washing, and clearance final-sale releases cannot be refunded unless defective. Please reach out to our team before filing banking disputes — over 99% of inquiries are successfully resolved in your favor within 24 hours.